1. Returns
Eligibility for Returns:
- Items must be unused, in the same condition that you received them, and in the original packaging.
- Returns must be initiated within 7 days of receiving the product.
How to Initiate a Return:
- Contact us at sales@manishperfumers.com/ +91 77779 44443 with your order number and a brief description of the issue.
- Once your return request is approved, we will provide instructions on how to ship the item back.
Return Shipping:
- Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.
- We recommend using a trackable shipping service.
2. Refunds
Eligibility for Refunds:
- Refunds will be processed after we receive and inspect the returned item.
- You will receive a confirmation email once your refund is approved or rejected.
Refund Method:
- Approved refunds will be credited back to your original payment method within 10-14 business days.
Partial Refunds:
- Partial refunds may be issued for items that show signs of use, are missing original packaging, or have other conditions that reduce their resale value.
3. Exchanges
- Defective or Damaged Items:
- If you receive a defective or damaged item, contact us at sales@manishperfumers.com/+91 77779 44443 within 9 days. We will arrange for a replacement.
- Wrong Size or Item:
- Exchanges are subject to product availability.
4. Exceptions and Non-Returnable Items
- Items that cannot be returned include:
5. Cancellation Policy
- Orders can be canceled within 10 hours of placing them. After this period, the order will be processed, and standard return policies will apply.
6. Contact Us
If you have questions or need assistance, please contact us at:
- Email: sales@manishperfumers.com
- Phone: +91 7777944443
